If you feel that you have been misrepresented by a REALTOR®, you may submit a complaint to the Association of Interior REALTORS®. The Association takes these complaints very seriously and makes every effort to ensure that any complaint is thoroughly investigated and all parties have the chance to be heard.

If you are in such a situation, we advise you to take the following steps:

1. Most problems occur because of miscommunication. Talk with your REALTOR® to clarify your concern.

2. If that doesn’t work, take your concern to the Managing Broker of your REALTOR’s® office. Issues can often be resolved without having to go through a formal complaint process.

3. Talk to the Association of Interior REALTORS® Professional Standards Coordinator, who can help you understand whether or not your complaint falls within the jurisdiction of The Association or that of the industry regulator, BC Financial Services Authority (BCFSA). If it falls within The Association’s authority, our Professional Standards Coordinator may be able to help you to work it out to your satisfaction. Call 250-491-4560 and ask for The Association's Professional Standards Coordinator.

4. If you want to take the matter further, you’ll first need to determine whether it’s a matter for your REALTOR’s® Real Estate Board or for the BC Financial Services Authority, the regulatory body responsible for administering the Real Estate Services act. (See "A Matter for the Board or for the regulator" below for details.)

5. Submit your complaint in writing to the appropriate body – outlining the nature of the complaint in as much detail as possible – via the form provided by The Association or BCFSA. (Links to forms are provided below under "Filing Your Complaint".)